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What is the role of Service Transition, and should we be making it redundant?

I attended an excellent session yesterday at the University of Oxford, which was organized by itSMF UK and the Service Transition SIG. The topic for the day - Transitioning agile projects into service - drove excellent discussions about the role of the Service Transition Manager, how it was impacted by agile, and what needs to change to allow traditional ITSM to adapt at the speed of business.

At the end of the session, I was joined by Matt Hoey (Acting Chair of the Service Transition SIG), Mark Lillycrop (Head of Professional Services & Publishing – itSMF UK) and Jeff Bartrop (Operational & Service Design at BT), and we took 15 mins to summarize the main points that came out during the day.


Enjoy the podcast and look out for more announcements from itSMF UK in the coming weeks, as they will be publishing more detailed output from the session -

Patrick Bolger

Written by Patrick Bolger

Patrick is dedicated to the communication of industry best practices, working with customers, industry associations and IT luminaries to identify trends and educate organizations on the opportunity associated with service excellence. Patrick is an active contributor to a number of strategic groups and partnerships that influence the service management industry, including the Service Desk Institute (SDI), Help Desk Institute (HDI), and the IT Service Management Forum (itSMF). He is a compelling and popular speaker at events worldwide and contributes to many industry publications.