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This new feature allows the core details of the request to be locked down at a particular point within your workflow. Keeping these details locked...
Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to...
Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk. From the Service Portal a customer can...
In line with a recent announcement I made launching our Global Partner Program, I am excited to announce that Manag-E, a ITSM solutions company...
At the beginning of 2015 Hornbill launched Hornbill Service Manager, a Collaborative Enterprise Service Management solution that brings something...
Engaged employees can help to drive a company's profits. If an organization has productive and satisfied employees, supported by effective service...
Headquartered in the Netherlands, Panas offers innovative Cloud-based telephony solutions that enable small and mid-sized businesses to communicate...
This new feature allows you to control who is available for request assignment. There may be cases where a manager or other user would like to be...
We know how important it is for people to be able to communicate and share knowledge effectively while getting their work done. When employees are...
When the service desk team at West Suffolk NHS Foundation Trust faced the challenge of supporting e-Care, a major new patient records system, they...
Service Manager has extended its Service Level Management features to include new Corporate and Service Based SLAs, giving you more options to...
If you missed my last blog post, where I chat with Adam Haylock (Service Delivery Manager), Maryvonne Hassall (IT Strategy Manager) and Andrew Grant...
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