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Resolving Linked Requests

Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver.

This video takes you through how to configure Service Manager to enable an option which lets you resolve requests that are linked.  This can be done automatically as part of a process workflow or enabled to allow users to manually select and resolve linked requests.


James Ainsworth

Written by James Ainsworth

Managing requirements for the Hornbill family of applications