Hornbill Live Chat
- Written by James Ainsworth on Mar 10, 2017
Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk. From the Service Portal a customer can initiate a chat session with an agent. In response, the agent can chat, send videos, transfer files and even have other co-workers join in the chat if more help is needed. If an immediate solution is not available, simple raise a Service Manager request right from the chat session.