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Hornbill Live Chat

Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk.  From the Service Portal a customer can initiate a chat session with an agent.  In response, the agent can chat, send videos, transfer files and even have other co-workers join in the chat if more help is needed.  If an immediate solution is not available, simple raise a Service Manager request right from the chat session.

James Ainsworth

Written by James Ainsworth

Managing requirements for the Hornbill family of applications