Controlling Request Assignments
- Written by James Ainsworth on Feb 3, 2017
This new feature allows you to control who is available for request assignment. There may be cases where a manager or other user would like to be part of a team but they would like to make sure that no requests are assigned directly to them.
With a simple setting each user can be easily removed from any assignments including new requests, reassigning existing requests, or being excluded from automatic round-robin assignments.