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Controlling Request Assignments

This new feature allows you to control who is available for request assignment.  There may be cases where a manager or other user would like to be part of a team but they would like to make sure that no requests are assigned directly to them.

With a simple setting each user can be easily removed from any assignments including new requests, reassigning existing requests, or being excluded from automatic round-robin assignments.

James Ainsworth

Written by James Ainsworth

Managing requirements for the Hornbill family of applications