Hornbill Blog

Hornbill Configuration Manager

Hornbill introduces its new Configuration Manager app. Configuration Manager extends out the features of Service Manager by providing additional...

Hornbill Activity Management

Hornbill is introducing some great new additions to its activity and appointment management to enhance its existing productivity features. A new...

Easy and Secure Mobile Device Registration

Hornbill has introduced a great new feature to allow you to easily register your mobile devices against your Hornbill user account to provide a...

Service Manager Boards and Access Control

The Service Manager Boards are a great way of viewing, organizing, and managing your support requests. The requests on your Boards can be managed...

Searching the Service Portals

The Hornbill Service Portal is a great place for users to access the services that they subscribe and to report issues or look for information about...

Raising Requests from E-mail

Hornbill Service Manager offers the ability to both manually and automatically process incoming e-mails. This video provides an overview of how...

Service Manager Customer Bulletins

The Bulletins feature allow you to define Service specific announcements or news which will be shared with the subscribers of the Service on both...

Reduce the administrative burden associated with ITSM

on administration, and there are a number of things to look for in your new solution.• No more upgrades. The process of upgrading shouldn’t require...

Meet modern user expectations driven by consumer experiences

As I discussed in my introduction to this series, many business applications give a user experience that is far removed from that of the apps that...

Reduce process complexity

In this blog series we’re looking at strategies for simplifying IT to better meet user expectations and add more business value. I’d like to focus...

Publishing Issues to the Customer Portals

When issues occur that my affect your users, the Hornbill Service Portal is a great place to publish these issues and to also provide possible...

Reduce the length, complexity and cost of installation, integration, maintenance and upgrades

We’ve been talking about the need to simplify ITSM to meet consumer expectations and add more business value. Hornbill offers four strategies for...

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