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When assigning either or new request or re-allocating an existing request, knowing who is currently available can help make those decisions on who...
Hornbill introduces its new Configuration Manager app. Configuration Manager extends out the features of Service Manager by providing additional...
Hornbill is introducing some great new additions to its activity and appointment management to enhance its existing productivity features. A new...
Hornbill has introduced a great new feature to allow you to easily register your mobile devices against your Hornbill user account to provide a...
The Service Manager Boards are a great way of viewing, organizing, and managing your support requests. The requests on your Boards can be managed...
The Hornbill Service Portal is a great place for users to access the services that they subscribe and to report issues or look for information about...
Hornbill Service Manager offers the ability to both manually and automatically process incoming e-mails. This video provides an overview of how...
The Bulletins feature allow you to define Service specific announcements or news which will be shared with the subscribers of the Service on both...
on administration, and there are a number of things to look for in your new solution.• No more upgrades. The process of upgrading shouldn’t require...
As I discussed in my introduction to this series, many business applications give a user experience that is far removed from that of the apps that...
In this blog series we’re looking at strategies for simplifying IT to better meet user expectations and add more business value. I’d like to focus...
When issues occur that my affect your users, the Hornbill Service Portal is a great place to publish these issues and to also provide possible...
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