Customer Feedback on Incidents and Requests
- Written by James Ainsworth on Oct 3, 2016
In Service Manager, we have provided some new additions to our Customer Feedback feature. On closure of a request a customer can now be presented with a star rating and configurable questions to gather information on how well you are performing as a Service Desk.
Unique Feedback questions can be constructed for each Service including a number of different types of prompts including single and multi-line text responses, drop down selections, check box groups, button lists, and a simple star rating.