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Customer Feedback on Incidents and Requests

In Service Manager, we have provided some new additions to our Customer Feedback feature. On closure of a request a customer can now be presented with a star rating and configurable questions to gather information on how well you are performing as a Service Desk.

Unique Feedback questions can be constructed for each Service including a number of different types of prompts including single and multi-line text responses, drop down selections, check box groups, button lists, and a simple star rating.

 

 
James Ainsworth

Written by James Ainsworth

Managing requirements for the Hornbill family of applications