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Assigning Requests to Available Users

When assigning either or new request or re-allocating an existing request, knowing who is currently available can help make those decisions on who is best placed for the request to be assigned to.

When raising a request, Hornbill can show who is Online, Inactive, Offline, or using Hornbill on their Mobile. This is based on a user's session with Hornbill.

Each user can also select from a number of statuses to put against their profile. This can include statuses such as Available, In a Meeting, On Holiday, and more. Along with these a user can provide a personalized message just to give that extra bit of information to help others in making their assignment choices.

 

 
James Ainsworth

Written by James Ainsworth

Managing requirements for the Hornbill family of applications