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Last time, I introduced the idea that many service desks are lagging behind user expectations and that this is usually due to their ITSM solution. I...
Service Manager's Email Snippets gives uses a way of creating and sharing commonly used responses that can be inserted into any email communication...
In this series of blog entries, I’ll be looking at how ITSM has fallen behind the rapid pace of technological change and the heightened expectations...
In partnership with our customer, Aylesbury Vale District Council, Hornbill is delighted to announce that we have been chosen as finalists in the...
Service Manager's Request Catalog lets you create different types of requests for each of the the Services that you provide. These can be published...
Keeping track of changes made to your assets can play an important part to helping the service desk. This could be anything from helping identify...
For each Service that you define in Service Manager, the likelihood is that there will be a different set of required information that you would...
While notifications are a great way to keep up to date, sometimes too much of a good thing takes away from the value. Hornbill gives you control of...
A Service Manager Request is something that is commonly raised by or for an individual and then assigned to a team to fulfil that request. However,...
Providing answers to frequently asked questions, or FAQs, is a great way to offer self-help knowledge to customers on the Hornbill Service Portal....
This week’s video introduces the new layout for the Hornbill Customer and Service Portals. Users are presented with a visual and easy to navigate...
The ability to find information is always an important aspect to any business. Where is that document? What was the reference number for that...
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