Automating the creation of a new Service Request
- Written by Steve Boardman on Mar 31, 2017
The automation of the creation of a new incident or service request can be added at any point within a business process.
It is sometimes required to delegate work to an other team or individual and for that work to have a process all of its own. In this scenario we want to ensure that we can automate the creation, routing, and workflow requirements for that request. This newly created request can be linked to the originating request with updates also being fed through.