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Research firm, Gartner Inc., reports that up to 85% of enterprise AI initiatives fail. The main reason: poor data quality. Followed by poorly defined...
AI has established itself as a transformative force in the workplace. However, the rapid pace of innovation (often applied without proper...
The service management market, historically shaped by frameworks like ITIL™, has largely evolved to maintain the status quo. It enforces standard...
Service management has changed significantly in the last few years. The rise of liquid expectations, and the shift to remote and hybrid working have...
We’re proud to announce the official launch of the Professional Hornbill Administrator Certification, the first credential designed to validate...
On June 11th, 2025, Hornbill Academy Connect brought together a diverse group of Hornbill Administrators, our Academy team, and subject matter...
AESSEAL, who have been a long-standing Hornbill customer, chose to upgrade from their on-premise Supportworks deployment. The team decided to look at...
The UK's biggest Service Desk and ITSM show is done for another year. As ever, this year's SITS event at London Excel was buzzing. If you couldn't...
In today's fast-paced digital workplace, organizations need to continuously evolve their service management capabilities to meet growing demands....
Join us for a day of immersive learning, peer-to-peer knowledge exchange, and actionable insights at our Academy Connect event on 11th June 2025, in...
Effective request management is all about clarity, efficiency, and communication. When dealing with service requests, a simple "Open" or "On Hold"...
Audience: This blog article is for Hornbill administrators who are confident workflow configurators.Hornbill’s workflow designer provides a...
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