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ITSM, for better or worse, has largely been about creating an absolute structure for managing business services: if action X takes place, process Y...
BYOD is a source of fear for many organizations, not least because it seems to threaten the service desk with a support burden that’s of unknown...
IS BYOD the scourge of the service desk, or could it become the saviour? If we look at how service desks have evolved over the years, surely this is...
A study from Hornbill suggests 40% of the working population are already using unauthorized technology for work purposes. Different studies show...
There is now plenty of research to support the business value of collaboration – particularly in terms of productivity and performance improvements....
Companies of all sizes are finding they need to work globally. Large enterprises will by necessity cover a number of territories, each with its own...
It’s a truism that “millennials” have grown up with social media – and many older employees also spend an increasing proportion of their leisure...
A bit like “partnership”, the word “collaboration” has become overused and may evoke nebulous, “new age” notions. Experience suggests, though, that...
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