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In connection with our new Smart Guide on Harnessing the Power of Peer-to-Peer Support, I’ve been blogging about the case for getting users to help...
The Contacts provide a way to capture contact information for people that are external to your business. This may be used as a simple contact...
Last time I introduced our new Smart Guide, Harnessing the Power of Peer-to-Peer Support, designed to help ITSM teams achieve greater efficiencies...
I’m delighted to introduce our latest Smart Guide on Harnessing the Power of Peer-to-Peer Support, which is designed to help you deliver more...
The need to export data may range from grabbing a quick list of active requests that you need for a meeting, to extracting information that needs to...
Collaboration is all about sharing ideas and information. The Internet of today provides so many fabulous resources of information and Hornbill is a...
Keeping up to date with everything going on around you is an important part of Hornbill. Hornbill Notifications make sure that you are made aware of...
This video takes a look at some of the updates to the Service Manager Boards. Boards can be used as an alternative to a request list or queue and...
Each individual support person can define what information they would like displayed when they first view their request list in Service Manager. A...
An Asset Type is a configurable asset definition that allows you to select the information that you would like to store and make available to any...
For any service that you provide for your customers, it is important that when issues are raised or requests submitted these are assigned to the...
In this short series of blogs, I’ve been pondering issues discussed in more detail – with practical suggestions – in Evolving Your Service Desk, a...
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