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The Hornbill Shared Mailboxes offer a great way for teams of users to interact with emails that are received into a generic mailbox such as a...
I’ve been posting here about some of the issues addressed by the new report we’ve published with the Service Desk Institute (SDI), Evolving Your...
Hornbill’s Document Manager can be accessed as part the Hornbill Mobile client to ensure that you have your documents on hand wherever you are....
In this series of blog posts, inspired by the new report we’ve published with the Service Desk Institute (SDI), I’ve been talking about why and how...
Authorisations can be easily added to any part of your Change Process. The Hornbill workflow designer puts you in control of your process, letting...
Hornbill’s reporting includes a number of options for constructing visual and informative displays of both historical and current information. These...
In my last blog post, I told you about Evolving the Service Desk, a new report that we’ve prepared jointly with the Service Desk Institute (SDI)....
I’m excited to announce the publication of a new report called Evolving the Service Desk, which we’ve prepared jointly with the Service Desk...
Service owners can easily provide access to services through the Service Subscription. Service Subscriptions allow you to make a service available...
Information from a file attachment can be an important part of investigating an issue. A screen shot can bring instant clarity to an issue or a log...
The reference numbers on an incident may at first seem like a simple number that works its way upward as new requests are raised. However, in...
The Co-worker list is a shared company directory of all of the users in Hornbill. This gives any user easy access to information such as email...
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