Hornbill Blog

Hornbill Shared Mailboxes

The Hornbill Shared Mailboxes offer a great way for teams of users to interact with emails that are received into a generic mailbox such as a support mailbox.

Hornbill users can be associated to one or more shared mailboxes where, as a team, they can read, respond, forward, and most importantly process incoming emails directly into their other Hornbill apps such as raising an incident in Service Manager.

The email features include a rich text editor for the creation of your outgoing emails. Outgoing emails can be set with a specific team email address so no matter how many users there are in a team, the recipients always see the email coming from a single source. You can manage your team’s mailbox folders with options to create new folders and move messages between these folders.

Shared mailboxes can be configured to work with your existing email servers and services, including the use of secure email protocols.

Latest Posts

  • We are getting ready for INSIGHTS 19

    Feb 12, 2019
    News Item

    I am excited to tell you that we have been busy at Hornbill, planning and organizing our next annual conference, INSIGHTS 19. This event is the highlight of our year at Hornbill, as we create it for our community. It brings our customers, prospects,...

  • Love me Tender

    Jan 22, 2019
    Collaborative Service Management

     Although Elvis Presley and Vera Matson were given the credit, the principal writer of “Love me tender” was Ken Darby. At the time, Elvis’ publishing deal demanded that writers concede 50% of the credit for the song if they wanted Presley to record...

  • Be the change you so desperately seek!

    Sep 23, 2018
    Blog Posts

    I love the idea of this quote, attributed to the wise man Mahatma Gandhi this simple quote is profound because it strikes right at the heart of human behavior.   In every part of our lives, there is change, and most of it is outside of our control;...

  • Why do people struggle to follow processes?

    Aug 27, 2018
    Blog Posts

    Many a great manager has asked themselves the time-honored question; How do you make people follow procedures and not miss things?  Having more or less documented the processes, and having put them into your knowledge base tool, and having created...

  • Release Roundup - Customer Feedback

    Jul 30, 2018
    Release Roundup

    Hornbill is deployed using Continuous Delivery, and this means we typically make multiple incremental releases every week. As well as providing essential fixes, we also release new features as and when they become available. To supplement the more...

Subscribe to our mailing list and keep up with our latest software updates.