Hornbill Blog

Hornbill Reporting

Hornbill’s reporting includes a number of options for constructing visual and informative displays of both historical and current information.  These features give you the opportunity to show trends over time and the up-to-date state of your Service Desk.  These options include Measures, Widgets, Dashboards, and Slideshows.

A measure is a definable set of data that is sampled using frequencies such as daily, weekly, monthly.  You can specify the number of historical samples that are maintained which can then be used to build trend data and presented as scorecards or sparkline charts. Widgets are made up of measures, charts, data lists, and more.   These widgets can then be used to build up dashboards and a number of dashboards can be linked together to build a slideshow.

Latest Posts

  • We are getting ready for INSIGHTS 19

    Feb 12, 2019
    News Item

    I am excited to tell you that we have been busy at Hornbill, planning and organizing our next annual conference, INSIGHTS 19. This event is the highlight of our year at Hornbill, as we create it for our community. It brings our customers, prospects,...

  • Love me Tender

    Jan 22, 2019
    Collaborative Service Management

     Although Elvis Presley and Vera Matson were given the credit, the principal writer of “Love me tender” was Ken Darby. At the time, Elvis’ publishing deal demanded that writers concede 50% of the credit for the song if they wanted Presley to record...

  • Be the change you so desperately seek!

    Sep 23, 2018
    Blog Posts

    I love the idea of this quote, attributed to the wise man Mahatma Gandhi this simple quote is profound because it strikes right at the heart of human behavior.   In every part of our lives, there is change, and most of it is outside of our control;...

  • Why do people struggle to follow processes?

    Aug 27, 2018
    Blog Posts

    Many a great manager has asked themselves the time-honored question; How do you make people follow procedures and not miss things?  Having more or less documented the processes, and having put them into your knowledge base tool, and having created...

  • Release Roundup - Customer Feedback

    Jul 30, 2018
    Release Roundup

    Hornbill is deployed using Continuous Delivery, and this means we typically make multiple incremental releases every week. As well as providing essential fixes, we also release new features as and when they become available. To supplement the more...

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