• DEMO
  • FAQs for the Service Desk

    Service Manager has extended it use of FAQs to help provide solutions for Service Desk staff.  During the processing of an incident, FAQs can be presented to support staff to help provide faster solutions for their customers...


    • By Gerry Sweeney
    • In Blog Posts
    • 2017-07-25 10:55:40

    INTEGRATION: Integrating with Microsoft Power BI

    We have created an integration between Hornbills Analytics Engine and Power BI, its easy to use, and is free of charge for all Hornbill customers


    • By Gerry Sweeney
    • In Blog Posts
    • 2017-07-25 10:10:57

    INTEGRATION: Integration with HP Operations Orchestration

    We have created a seamless integration between Hornbill and HP Operations Orchestration (or HP OO for short) which is a tool provided and described by Hewlett Packard as Enterprise-scale IT Automation...


    • By Gerry Sweeney
    • In Blog Posts
    • 2017-07-22 20:22:58

    INTEGRATION: Integrating with Microsoft System Center Orchestrator

    We have created a seamless integration with Microsoft System Center Orchestrator making runbooks directly accessible from within our business process tool...


    • By Alex Tumber
    • In Blog Posts
    • 2017-07-22 19:10:15

    Innovation: Insanity and the Fear of Change

    They say that the definition of insanity is doing the same thing over and over again and expecting different results...


    • By Gerry Sweeney
    • In Blog Posts
    • 2017-07-11 10:53:58

    INTEGRATION: Hornbill iBridge - Connecting the Cloud

    The Hornbill iBridge was introduced at our recent customer event Hornbill Insights 17 and as of right now we have over 400 built and tested integrations with 30 of the most common authentication scheme variations fully implemented and tested ready to use by our customers.


    Authorisations on the Fly

    Hornbill Service Manager has introduced a new feature that allows you to manually select authorizers for a request at a particular point in the process...


    • By Gerry Sweeney
    • In Blog Posts
    • 2017-07-07 15:08:11

    INTEGRATION: Avoiding the IT Automation Trap

    An important part of creating a technology solution is to be able to recognise the business problem you are trying to solve...


    Hornbill Logo

    Collaboration is essential for modern ITSM

    In this video, I chat with Kaimar Karu, Head of Product Strategy and Development at AXELOS. We discuss why collaboration is essential for modern ITSM and how it increases visibility and openness, both between IT teams, and with customers.


    • By Gerry Sweeney
    • In Blog Posts
    • 2017-07-05 23:43:56

    INTEGRATION: Business Application and IT Automation

    At the beginning of 2017 we decided to introduce a development theme to focus on IT and Business Systems automation.

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    Latest Posts

    • Hornbill iBridge for Linode

      2017-09-22 18:47:33
      Feature Friday

      Hornbill's iBridge is a great way to integrate with Linode, a cloud based solution for creating and managing virtual Linux servers...

    • Exactly Why do ITSM Vendors Lead with ITIL?

      2017-09-17 00:41:41
      Blog Posts

      The problem with niche markets like the ITSM space is there are different parties with different agendas and for the most part they are in direct conflict with each other...

    • Using WebHooks for Integration

      2017-09-16 18:23:16
      Feature Friday

      Web Hooks are a great way to integrate Hornbill with other applications. Web Hooks can send information to a HTTP Endpoint as soon as a record is created or updated, rather than relying on scheduled imports or the continually polling for data...