• Locking Request Details

    This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    Resolving Linked Requests

    Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    Hornbill Live Chat

    Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...

    Hornbill signs Manag-E as a Strategic Solution Partner

    We are excited to announce that Manag-E, a ITSM solutions company based in Norway, has signed up with Hornbill as one of our Strategic Solution Partners

    • By Gerry Sweeney
    • In Blog Posts
    • 2017-02-20 23:57:18

    Hornbill Helps Enhance your Expression with Emoji and Giphy

    We have added Emojis and Giphy so you can express your self and make collaborating with your co-workers more expressive and fun!

    • By Gerry Sweeney
    • In Blog Posts
    • 2017-02-17 13:33:30

    Hornbill is launching its Global Partner Program

    Hornbill is launching its global partner program, creating a unique opportunity for likeminded organisations to bring something exciting, fresh and new to their local ITSM marketplace

    Email Routing Rule Templates

    Routing Rule Templates allow you to define default settings for requests that are automatically raised from an incoming email using our Routing Rule feature...

    Integrated Service Management at Idox

    Productive and satisfied employees, supported by effective service management processes, have a higher chance of delivering better service to external customers...

    Controlling Request Assignments

    This new feature allows you to control who is available for request assignment.  There may be cases where a manager or other user would like to be part of a team but they would like to make sure that no requests are assigned directly to them...

    Panas improves Customer Experience with Hornbill Service Manager

    Panas has implemented Hornbill Service Manager to support launch of new services and provide customers with a tailored and improved service experience...


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