• Authorisations on the Fly

    Hornbill Service Manager has introduced a new feature that allows you to manually select authorizers for a request at a particular point in the process...

    • By Gerry Sweeney
    • In Blog Posts
    • 2017-07-07 15:08:11

    INTEGRATION: Not All Integrations/Automations Are Made Equal

    An important part of creating a technology solution is to be able to recognise the business problem you are trying to solve...

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    Collaboration is essential for modern ITSM

    In this video, I chat with Kaimar Karu, Head of Product Strategy and Development at AXELOS. We discuss why collaboration is essential for modern ITSM and how it increases visibility and openness, both between IT teams, and with customers.

    • By Gerry Sweeney
    • In Blog Posts
    • 2017-07-05 23:43:56

    INTEGRATION: Business Application and IT Automation

    At the beginning of 2017 we decided to introduce a development theme to focus on IT and Business Systems automation.

    Lock and Unlock Request Actions

    Hornbill Service Manager introduces a great new feature that lets you lock or unlock request Actions, giving you greater control over your Workflow...

    Innovation: The Hornbill Hackathon and are innovation days right for you?

    The first Hornbill Hackathon was held back in 2011 and as I write this we have recently completed our ninth...

    • By Gerry Sweeney
    • In Blog Posts
    • 2017-05-23 21:58:33

    Innovation: Customers don’t always know what they need until you show it to them

    There is an old saying that goes something like “the customer is always right” and if you follow that principle you cannot really go too far wrong, but the problem with that is customer don't always know what they need until you show it to them!

    Menus, Bookmarks, and Keyboard Shortcuts

    Hornbill has introduced a new menu for access to your installed applications, Administration, the Hornbill Community, and the Hornbill Wiki...

    • By Gerry Sweeney
    • In Blog Posts
    • 2017-05-17 11:51:06

    Innovation: Why does Innovation matter?

    Around seven years ago I took a long hard look at our business, our products and the Service Desk tools market, I was trying to make sense of why it was progressively getting more difficult to differentiate.

    • By Gerry Sweeney
    • In Security
    • 2017-05-13 00:00:07

    Security: Big News in the UK today - NHS hit with Cyber-Attack

    I was watching with interest today how the media reported this story, the dramatisation of the story manifested in statements put out on national news would lead you to believe that there is some international conspiracy somehow linked to the NSA, it certainly makes better headlines than the truth!


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