• Using WebHooks for Integration

    Web Hooks are a great way to integrate Hornbill with other applications. Web Hooks can send information to a HTTP Endpoint as soon as a record is created or updated, rather than relying on scheduled imports or the continually polling for data...

    • By Gerry Sweeney
    • In Spotlight
    • 2017-09-08 08:40:13

    SPOTLIGHT: To Microsoft System Center Service Manager and Back Again

    We had quite a few demos of different solutions over a short period and Hornbill stood out as it looked sleek and worked in the cloud MUCH faster than the on-premise solution we were using, the UI layout seemed to make sense straight away, it was intuitive...

    • By Gerry Sweeney
    • In Spotlight
    • 2017-09-07 12:10:53

    SPOTLIGHT: Leica Microsystems Unifies Global Service Management with Hornbill

    Leica had an implementation plan which involved my own team (approximately 30 analysts) piloting the application globally for a month or two before rolling out to our IT teams in Europe, North America and Australia, we then extended that to Japan, China and Korea.

    • By Gerry Sweeney
    • In Spotlight
    • 2017-08-24 13:47:23

    SPOTLIGHT: London Borough of Brent Embraces a Shared Service Culture

    We have worked with the team over at London Borough of Brent for a good number of years now. Back in 2016 they transitioned from an on-premise Supportworks deployment to Hornbill Service Manager in the cloud as their service management solution...

    A Bird's eye view of Global IT

    International law firm, Bird & Bird LLP implements Hornbill Service Manager to eliminate duplication of effort, and gain a holistic view of Global IT Services.

    Hornbill iBridge For FreshBooks

    As part of Hornbill's powerful Integration Bridge, an iBridge Connector for FreshBooks has been made available...

    • By Gerry Sweeney
    • In Spotlight
    • 2017-08-02 10:59:48

    SPOTLIGHT: Secure Trust Bank has Enterprise Service Management Success

    Dan at Secure Trust Bank said "I Kind of wish our Service Desk go live went horribly. As it stands it has gone really well with loads of other teams now interested in using Service Manager” read on to find out why he said that...

    INTEGRATION: Hornbill Open Integration Approach

    When I first conceived our Hornbill Platform I knew that the key to being successful was the ease in which it could be made to interoperate with other systems...

    FAQs for the Service Desk

    Service Manager has extended it use of FAQs to help provide solutions for Service Desk staff.  During the processing of an incident, FAQs can be presented to support staff to help provide faster solutions for their customers...

    INTEGRATION: Integrating with Microsoft Power BI

    We have created an integration between Hornbills Analytics Engine and Power BI, its easy to use, and is free of charge for all Hornbill customers


    Latest Posts

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      2018-01-13 04:50:56
      Feature Friday

      For each service that you offer, you may find that you need to provide multiple Service Level Agreements...

    • Security: Meltdown and Spectre

      2018-01-04 16:39:32

      Meltdown and Spectre exploit critical vulnerabilities in modern processors. These hardware bugs allow programs to steal data which is currently processed on the computer.

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.