• Document Manager Plug-in for Service Manager

    One of the great things about apps on Hornbill is the synergy between them.  This video has a look at the Document Manager Plug-in that is provided to the different types of requests available within Service Manager...

    Project Manager: An Overview of your Project

    This video introduces Hornbill Project Manager.  We start by looking at the Project Overview.   For any stakeholder in a project, the Overview gives an encompassing view of the current state that the project is in...

    • By Gerry Sweeney
    • In Spotlight
    • 2018-02-07 13:07:10

    SPOTLIGHT: Waltham Forest Council - Unified Enterprise Service Management

    Waltham Forest Council Head of IT Operations says "This has been one of the most straight forward implementations of a Service Management and Business Process Platform I have ever been involved with"

    Automating SLA Selection

    For each service that you offer, you may find that you need to provide multiple Service Level Agreements...

    • By Jeffrey Smith
    • In Security
    • 2018-01-04 16:39:32

    Security: Meltdown and Spectre

    Meltdown and Spectre exploit critical vulnerabilities in modern processors. These hardware bugs allow programs to steal data which is currently processed on the computer.

    • By Patrick Bolger
    • In Spotlight
    • 2017-12-11 12:41:19

    SPOTLIGHT: Northumberland County Council

    From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.

    Impact Assessments

    Capturing the impact of a change, an incident, or any other type of request can be crucial to determining how it is managed...

    Creating Request Sub-statuses

    While working on an Incident Record you may want to provide a way to describe different scenarios that occur while this incident is open...

    • By Patrick Bolger
    • In Spotlight
    • 2017-11-08 13:34:23

    SPOTLIGHT: Great Ormond Street Hospital - IT Services supporting The Child First and Always

    Greg Fellowes, Service Support Manager at Great Ormond Street Hospital describes his experiences of setting up Hornbill Service Manager and bringing the service desk back in-house to deliver IT services that meet the needs of the hospital.

    • By Gerry Sweeney
    • In Blog Posts
    • 2017-10-30 16:03:39

    Working at 37,000 feet with Hornbill

    My experience using Hornbill Collaboration and Service Manager from 37,000 feet in the air. We know the technology


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