• DEMO
  • Integrated Service Management at Idox

    Productive and satisfied employees, supported by effective service management processes, have a higher chance of delivering better service to external customers...


    Controlling Request Assignments

    This new feature allows you to control who is available for request assignment.  There may be cases where a manager or other user would like to be part of a team but they would like to make sure that no requests are assigned directly to them...


    Panas improves Customer Experience with Hornbill Service Manager

    Panas has implemented Hornbill Service Manager to support launch of new services and provide customers with a tailored and improved service experience...


    Hornbill Service Manager streamlines support for state-of-the-art Patient Records System

    West Suffolk NHS Foundation Trust Service Desk chooses Hornbill Service Manager to support e-Care, a major new patient records system...


    Planned Maintenance Work - UK Primary Data Center

    Planned maintenance work being undertaken on 25th January 2017 to upgrade and expand capacity in our primary UK data cener.


    • By James Ainsworth
    • In Blog Posts
    • 2017-01-16 02:50:18

    Service Level Management

    Service Manager has extended its Service Level Management features to include new Corporate and Service Based SLAs, giving you more options to provide different Service Levels based on conditions such as priority, customer, site, and more...


    Digital Transformation at Aylesbury Vale District Council

    AVDC is a shining example of how modern councils need to operate on the road to financial self-sufficiency...


    Award-winning IT transformation at AVDC

    In this video, I chat with Adam Haylock, Maryvonne Hassall and AVDC CEO, Andrew Grant about their Enterprise Service Management journey...


    Collaborative Service Management sharpens IT performance at Derby College

    Collaborative Service Management introduces new ways for IT teams to communicate, collaborate, and share knowledge and expertise...


    Claims Consortium Group goes live with Hornbill Service Manager

    Claims Consortium Group goes live with Hornbill Service Manager, providing excellent feedback about Hornbill's free 30-day trial and switch-on, and fantastic knowledge transfer.

    Categories

    Latest Posts