• A Bird's eye view of Global IT

    International law firm, Bird & Bird LLP implements Hornbill Service Manager to eliminate duplication of effort, and gain a holistic view of Global IT Services.

    Hornbill iBridge For FreshBooks

    As part of Hornbill's powerful Integration Bridge, an iBridge Connector for FreshBooks has been made available...

    • By Gerry Sweeney
    • In Spotlight
    • 2017-08-02 10:59:48

    SPOTLIGHT: Secure Trust Bank has Enterprise Service Management Success

    Dan at Secure Trust Bank said "I Kind of wish our Service Desk go live went horribly. As it stands it has gone really well with loads of other teams now interested in using Service Manager” read on to find out why he said that...

    • By Gerry Sweeney
    • In Blog Posts
    • 2017-08-01 10:36:24

    INTEGRATION: Hornbill Open Integration Approach

    When I first conceived our Hornbill Platform I knew that the key to being successful was the ease in which it could be made to interoperate with other systems...

    FAQs for the Service Desk

    Service Manager has extended it use of FAQs to help provide solutions for Service Desk staff.  During the processing of an incident, FAQs can be presented to support staff to help provide faster solutions for their customers...

    • By Gerry Sweeney
    • In Blog Posts
    • 2017-07-25 10:55:40

    INTEGRATION: Integrating with Microsoft Power BI

    We have created an integration between Hornbills Analytics Engine and Power BI, its easy to use, and is free of charge for all Hornbill customers

    • By Gerry Sweeney
    • In Blog Posts
    • 2017-07-25 10:10:57

    INTEGRATION: Integration with HP Operations Orchestration

    We have created a seamless integration between Hornbill and HP Operations Orchestration (or HP OO for short) which is a tool provided and described by Hewlett Packard as Enterprise-scale IT Automation...

    • By Gerry Sweeney
    • In Blog Posts
    • 2017-07-22 20:22:58

    INTEGRATION: Integrating with Microsoft System Center Orchestrator

    We have created a seamless integration with Microsoft System Center Orchestrator making runbooks directly accessible from within our business process tool...

    • By Alex Tumber
    • In Blog Posts
    • 2017-07-22 19:10:15

    Innovation: Insanity and the Fear of Change

    They say that the definition of insanity is doing the same thing over and over again and expecting different results...

    • By Gerry Sweeney
    • In Blog Posts
    • 2017-07-11 10:53:58

    INTEGRATION: Hornbill iBridge - Connecting the Cloud

    The Hornbill iBridge was introduced at our recent customer event Hornbill Insights 17 and as of right now we have over 400 built and tested integrations with 30 of the most common authentication scheme variations fully implemented and tested ready to use by our customers.


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