• By James Ainsworth
  • In Blog Posts
  • 2017-01-16 02:50:18

Service Level Management

Service Manager has extended its Service Level Management features to include new Corporate and Service Based SLAs, giving you more options to provide different Service Levels based on conditions such as priority, customer, site, and more...


Digital Transformation at Aylesbury Vale District Council

AVDC is a shining example of how modern councils need to operate on the road to financial self-sufficiency...


Award-winning IT transformation at AVDC

In this video, I chat with Adam Haylock, Maryvonne Hassall and AVDC CEO, Andrew Grant about their Enterprise Service Management journey...


Collaborative Service Management sharpens IT performance at Derby College

Collaborative Service Management introduces new ways for IT teams to communicate, collaborate, and share knowledge and expertise...


Claims Consortium Group goes live with Hornbill Service Manager

Claims Consortium Group goes live with Hornbill Service Manager, providing excellent feedback about Hornbill's free 30-day switch on and fantastic knowledge transfer.


Using Task Checklists in a BPM Workflow

Using Checklists within a task is a great way to manage key aspects of a task that need to be completed...


Service Manager Integration with a Workspace

One of the great things about having apps that can be installed on a collaboration platform is the ease of integration between the different features...


  • By Gerry Sweeney
  • In Blog Posts
  • 2016-12-01 16:34:52

Awesome Font Font Awesome!

Font Awesome is an Awesome component and at Hornbill we are both a grateful customer and a very proud sponsor of the team over at Font Awesome, we wish them all the very best.


  • By Patrick Bolger
  • In Blog Posts
  • 2016-11-25 13:44:16

Day one of itSMF UK Conference

Adam Haylock from Aylesbury Vale District Council and I got together shared a beer and captured some video on our thoughts on the first day of the itSMF UK 2016 Conference...


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  • By Peter Summers
  • In News Item
  • 2016-11-17 07:22:16

Hornbill highlights at the itSMF UK Conference

The Hornbill team is looking forward to the itSMF UK conference next week.  It’s always a great event, but the speaker line-up for this year’s programme promises to deliver many excellent sessions...

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