• Lock and Unlock Request Actions

    Hornbill Service Manager introduces a great new feature that lets you lock or unlock request Actions, giving you greater control over your Workflow...

    Innovation: The Hornbill Hackathon and are innovation days right for you?

    The first Hornbill Hackathon was held back in 2011 and as I write this we have recently completed our ninth...

    • By Gerry Sweeney
    • In Blog Posts
    • 2017-05-23 21:58:33

    Innovation: Customers don’t always know what they need until you show it to them

    There is an old saying that goes something like “the customer is always right” and if you follow that principle you cannot really go too far wrong, but the problem with that is customer don't always know what they need until you show it to them!

    Menus, Bookmarks, and Keyboard Shortcuts

    Hornbill has introduced a new menu for access to your installed applications, Administration, the Hornbill Community, and the Hornbill Wiki...

    • By Gerry Sweeney
    • In Blog Posts
    • 2017-05-17 11:51:06

    Innovation: Why does Innovation matter?

    Around seven years ago I took a long hard look at our business, our products and the Service Desk tools market, I was trying to make sense of why it was progressively getting more difficult to differentiate.

    • By Gerry Sweeney
    • In Security
    • 2017-05-13 00:00:07

    Security: Big News in the UK today - NHS hit with Cyber-Attack

    I was watching with interest today how the media reported this story, the dramatisation of the story manifested in statements put out on national news would lead you to believe that there is some international conspiracy somehow linked to the NSA, it certainly makes better headlines than the truth!

    Expressing Yourself in Collaboration

    Collaborating with co-workers goes far beyond just typing messages back and forth. This video covers a number of options that you have available to you when collaborating in Hornbill to bring your collaboration to life...

    Managing Releases

    Hornbill has introduced some new features and functionality to help support your release management process...

    • By Gerry Sweeney
    • In Blog Posts
    • 2017-04-12 16:14:48

    Hornbill signs Bittercreek as a Strategic Solution Partner

    Back in February 2017 I announced the launch of our Global Partner Program and I am pleased to announce today that we have signed Bittercreek Technology, Inc...

    Automating the creation of a new Service Request

    The automation of the creation of a new incident or service request can be added at any point within a business process...


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