James Ainsworth

Create Your Own Reference Numbers

The reference numbers on an incident may at first seem like a simple number that works its way upward as new requests are raised. However, in...

Hornbill Co-workers

The Co-worker list is a shared company directory of all of the users in Hornbill. This gives any user easy access to information such as email...

Customise with Confidence

One of the powerful aspects of Hornbill is the ability to configure and customise through simple settings. By using the Hornbill Administration,...

Creating User Accounts

There are a number of ways to create accounts to enable your users to securely sign-in to Hornbill. Hornbill Administration starts off with the...

Creating and Editing Documents in Document Manager

Hornbill's Document Manager includes a built-in document editor for the creation and editing of your documents stored in your Hornbill cloud. The...

Hornbill Heads-up Display

The Heads-up Display is used within a request to visualize the progress of the allocated workflow. The Heads-up Display shows the main stages that...

Sending Emails from within an Incident Record

Service Manager includes an option to send emails directly from within an Incident Form. Communication between customers and team members is key for...

Request Members

Capturing Assets When Raising Incidents

Date and Time Preferences

Following Requests

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