Hornbill Blog

Capturing Assets When Raising Incidents

The Asset Capture allows for the selection of an asset during the raising of a request.

The Asset Capture has two options for locating assets. The Customer's Assets option displays a list of assets used by the customer, allowing the support team to make a quick selection of the problem asset without having to search. Alternatively, the All Assets option provides a powerful and fast search to locate any available asset.

An administrator can place the Asset Capture form at any stage of the Progressive Capture workflow to reflect how the support team wishes to collect the relevant information when raising a request. If the asset selection precedes the selection of a customer, only the All Assets search is available.

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