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Collaboration is all about sharing ideas and information. The Internet of today provides so many fabulous resources of information and Hornbill is a...
Keeping up to date with everything going on around you is an important part of Hornbill. Hornbill Notifications make sure that you are made aware of...
This video takes a look at some of the updates to the Service Manager Boards. Boards can be used as an alternative to a request list or queue and...
Each individual support person can define what information they would like displayed when they first view their request list in Service Manager. A...
An Asset Type is a configurable asset definition that allows you to select the information that you would like to store and make available to any...
For any service that you provide for your customers, it is important that when issues are raised or requests submitted these are assigned to the...
The Hornbill Shared Mailboxes offer a great way for teams of users to interact with emails that are received into a generic mailbox such as a...
Hornbill’s Document Manager can be accessed as part the Hornbill Mobile client to ensure that you have your documents on hand wherever you are....
Authorisations can be easily added to any part of your Change Process. The Hornbill workflow designer puts you in control of your process, letting...
Hornbill’s reporting includes a number of options for constructing visual and informative displays of both historical and current information. These...
Service owners can easily provide access to services through the Service Subscription. Service Subscriptions allow you to make a service available...
Information from a file attachment can be an important part of investigating an issue. A screen shot can bring instant clarity to an issue or a log...
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