About the app

About the app

Service Manager is a full-featured app for businesses of all sizes, implementing service management processes across your entire organization. From the simplest of service requests to full-featured ITIL-compatible capabilities, Service Manager is a comprehensive yet deceptively simple application to use, providing everything from end-user service portals, service catalog, service portfolio capabilities, asset and configuration management, incident, problem, change, release and more.

Inheriting the capabilities of the Hornbill platform, you can easily customize every aspect of your service experience without deep technical expertise or coding abilities. Service Manager includes numerous pre-canned business processes supporting IT, HR and Customer Service workflows ready to adapt and use for your own specific needs.

Key features

Expore all the great features that will improve the way you work.

  • Agile Working

    Bring a collaborative and effective way of working into your workplace.

  • Visual Drag and Drop Management of Work

    Simple interface which is easy to use.

  • Pre-integrated with Hornbill Apps and Platform features

    This app is already

  • Sharing

    Share boards with co-workers or teams to share ideas.

  • Collaboration

    Make working with your team simple.

  • Customizable

    Tailor the app to your organisations needs.

  • Visual Work Assignment

    Share document and upload for team members to see.

  • Attach Documents and Files

    Share document and upload for team members to see.

  • Track Timelines, History and Progress

    Make sure your projects are on budget.

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