Industry Analyst Stephen Mann shares his insight into why Legacy ITSM tools fail customers.
The key differences between a next generation ITSM tool and their legacy counterparts is no longer dominated by the question of "on-premise vs. software-as-a-service (SaaS) delivery model".
There remains a divide, but Modern ITSM presents a different set of factors that collectively contribute to increased efficiency of IT operations, reduced costs and better quality customer service.
Find out Stephen's 10 reasons why Legacy ITSM tools fail customers.
Rethink ITSM - Download the Smart Insight by Stephen Mann