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G2 Grid® Report for IT Service Management Tools | Summer 2021 Report Highlights

Read Hornbill Service Manager reviews on G2

G2 is a trusted peer-to-peer review platform where professionals can discover the best software and tools to meet their competitive business demands. G2 produce quarterly market highlights based on end-user reviews and satisfaction scores across multiple categories – ease of business, likelihood to recommend, quality of support and more.  

Has there ever been a time in the market when the question 'would you recommend' has been more compelling?

The latest G2 ITSM Grid® Report combines the views of more than 3,000 IT Service Management Professionals to rank the Top 75 Vendors head to head.

Product Feature, Vendor Satisfaction and Market Presence separate the Niche, Contenders and High Performers from the Leaders.

Find out why Hornbill has been ranked as the No.1 Enterprise ITSM Solution in Europe by G2.


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G2 Grid® Report for IT Service Management (ITSM) Tools | Summer 2021


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Automate 90% of routine workloads across your organization with enterprise automation everyone can use. Save 1000s of hours by digitalizing interactions and automating workloads. Crush the daily grind and free people to pursue your true mission.