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    Smart Insight

    Enterprise Service Management

    Hornbill Enterprise Service Management (ESM) couples two-decades of best-practice service management experience with innovative collaboration technology and powerful business process automation to streamline service interactions and transform the productivity of service delivery teams. Collaboration improves communication between teams, fosters innovation and increases agility, enabling disparate teams to work together to achieve common goals and meet the demands of modern business.

    Service Manager for IT

    Hornbill Service Manager for IT combines two decades of experience in ITSM with the power of new collaborative technology, to deliver innovative incident, problem, change and release management alongside request fulfilment for rapid adoption of ITIL® compatible processes.

    Service Manager for HR

    Hornbill Service Manager for HR combines two decades of experience in Service Management with the power of innovative collaboration technology to help HR teams optimise and automate processes for efficient, consistent service delivery and management. HR teams can streamline day-to-day operations, reduce overall costs and focus on more strategic HR issues.

    A Platform for Business Collaboration

    30,000+ people use Hornbill solutions to collaborate and share information every day. For two decades, organisations around the world have used Hornbill solutions to change the way that people work.

    Hornbill Service Manager Brochure: Simplifying Modern ITSM

    Discover how Hornbill Service Manager helps organizations to modernize IT Service Management by adopting Collaborative ITSM.

    Smart Insight: Reduce the Strain on a Resource Strapped Team

    A collaborative approach to Self-Service can reduce the strain on a resource strapped team and free them to add value.

    Smart Insight: Eliminate Those Costly, Recurring Incidents

    Discover how collaborative ITSM can eliminate costly, recurring incidents through effective problem management.

    Smart Insight: Greater Visibility for Better Decision Making

    Learn how you can more effectively visualize and automate your workload to enable better decision making.

    Smart Insight: Rapid Access to Information and Help when Needed

    Discover how a collaborative approach to knowledge management enables rapid access to the information and help you need.

    Smart Insight: Eliminate the Barriers to Effective Teamwork

    Discover how Hornbill Service Manager eliminates the barriers to effective teamwork to enhance team performance.

    Smart Insight: Always Up-to-Date, All of the Time

    Learn how to eliminate the pain of costly, complex and time-consuming upgrades with a next generation ITSM solution.

    The 5 Reasons You're Trapped in a Firefighting Loop

    Here are five key reasons why your Service Desk Team spends so much of their time trapped in a firefighting loop.

    Discover Hornbill's Free 30-Day Trial and Switch-On Service

    This brief video provides an insight from customers who have experienced Hornbill's Switch-On service during their free 30-day trial.

    A Customer's Perspective of Hornbill Service Manager

    Hornbill customers share their experiences of how Hornbill Service Manager has transformed their service delivery.

    An Insight Into Hornbill's Customer First Approach

    Watch this brief video for an insight into our 'Customer First' approach, which includes our 'Priced for Life' guarantee.

    Smart Insight by Stephen Mann: 10 Reasons Why Legacy ITSM Tools Fail Customers

    Industry Analyst Stephen Mann shares his insight into why Legacy ITSM tools fail customers.

    Smart Insight: Effotless Knowledge Sharing Through Collaboration

    Valuable ITSM knowledge shouldn't be lost or difficult to find. Capture and share valuable ITSM knowledge automatically, while you work.

    Smart Insight: Meet the Expectations of Modern ITSM Users

    Old school ITSM technology is leaving today's users dissatisfied. Rethink ITSM and discover a next generation approach designed for modern users.

    Smart Guide: Escape Your Firefighting Loop

    Practical advice for Service Delivery Teams who need to shift their focus to activities that deliver real business value.

    Smart Guide: 6 Critical Success Factors for Enhanced Service Team Performance

    Practical advice for Service Desk Teams looking to rethink their ITSM and enhance IT Service Delivery for the modern workforce.

    Smart Guide: Simplifying the Challenges of Modern ITSM

    How Service Delivery teams can capitalize on the ITSM opportunities created by heightened user expectations and the rapid pace of technological evolution.

    Smart Guide: Avoiding The Hidden Dangers of an Out-of-Date ITSM Solution

    Practical advice on how to accelerate service delivery through innovative technology, tailored to today’s user expectations and business needs.

    Smart Guide: Essential Considerations Before Selecting Your Next Service Desk Solution

    Practical advice for those preparing to select a Service Desk solution to suit their unique requirements.

    Game Changing Innovations For Overcoming Today’s ITSM Challenges

    Practical advice for service delivery teams looking to rethink their ITSM and enhance IT service delivery for the modern workforce.