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News that your product champion is leaving a customer organization is always a blow to a vendor, especially when that person has pushed the...
Landmark Information Group is the UK’s leading provider of legal products and data supply to the UK property market. During the second half of 2019,...
I first met Andy Gilbert in person at our Hornbill Insights event last year. Wessex Water had just wrapped up the final stage of their ITSM tool...
This week I had a chat with Philippa Smith, at City of York Council, who kindly agreed to answer some questions about the progress they have made...
Toyota Motorsport GmbH is a unique high-performance testing and development facility located in the centre of Europe; in Cologne, Germany,...
Service improvement is important to every organization, but it is critical to Great Ormond Street Hospital IT teams, as they support the fantastic...
Great Ormond Street Hospital for Children NHS Foundation Trust (GOSH) is a national centre of excellence in the provision of specialist children's...
I visited the Victoria & Albert Museum recently to record a short video with Grant Fettis (Change Manager) and Chris Nutt (IT Service Desk...
Waltham Forest Council have been a long-standing Hornbill customer with an on-premise Supportworks deployment. Although the heavily customised...
In June 2016, Lee Mcdermott visited the SITS event in London to look at the latest versions of ITSM solutions in the market. After reviewing several...
Last week I visited Greg Fellowes, Service Support Manager, and Hayley Gordon, Senior Service Desk Systems Administrator at Great Ormond Street...
Crown Packaging is the leader in metal packaging technology and the number one producer of food cans and metal vacuum closures in the world. In...
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