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Spotlight

SPOTLIGHT: City of York Council – Taking ICT to the next level

This week I had a chat with Philippa Smith, at City of York Council, who kindly agreed to answer some questions about the progress they have made since implementing Hornbill.


SPOTLIGHT: Toyota Motorsport GmbH

Toyota Motorsport GmbH is a unique high-performance testing and development facility located in the centre of Europe; in Cologne, Germany, specialising in high technology. TMG is a wholly-owned subsidiary of the Toyota Motor Corporation and offers...


SPOTLIGHT: Waltham Forest Council - Unified Enterprise Service Management

Waltham Forest Council have been a long-standing Hornbill customer with an on-premise Supportworks deployment. Although the heavily customised solution worked for IT, the team needed to expand their service delivery beyond IT into HR and a number of...


SPOTLIGHT: Northumberland County Council

In June 2016, Lee Mcdermott visited the SITS event in London to look at the latest versions of ITSM solutions in the market. After reviewing several ITSM tools, the team at Northumberland County Council selected Hornbill Service Manager, and started...


SPOTLIGHT: Great Ormond Street Hospital - IT Services supporting The Child First and Always

Last week I visited Greg Fellowes, Service Support Manager, and Hayley Gordon, Senior Service Desk Systems Administrator at Great Ormond Street Hospital (GOSH) to chat about their progress with Hornbill Service Manager. It was incredibly refreshing...


SPOTLIGHT: To Microsoft System Center Service Manager and Back Again

People will tell you “there is no such thing as a free lunch" and this story is such a great example of that.  Paul and the team at Vinci PLC have been on a bit of a Service Management journey over the last three or so years, having previously used...


SPOTLIGHT: Leica Microsystems Unifies Global Service Management with Hornbill

One of the best things about my job is getting the opportunity to work with great companies who are doing interesting things, and at Hornbill I am really blessed to have such a pro-active community of customers that are willing to share and be part...


SPOTLIGHT: London Borough of Brent Embraces a Shared Service Culture

We have worked with the team over at London Borough of Brent for a good number of years now.  Back in 2016 they transitioned from an on-premise Supportworks deployment to Hornbill Service Manager in the cloud as their service management solution. I...


SPOTLIGHT: Secure Trust Bank has Enterprise Service Management Success

A recent post on our community forums inspired me to follow up with one of our community members called Dan and write this article.  I love it when our customers get value from what we do here at Hornbill, so when I read this comment I just had to...

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