Posts about Customer stories

Case Study: How Shaw Trust transformed self-service with Hornbill Academy

In today's fast-paced digital workplace, organizations need to continuously evolve their service management capabilities to meet growing demands....

Unlock your organization’s potential with Hornbill Academy

Introduction Are you getting the most out of your service management practices? If your answer is "no" or if you're not sure, then don’t worry –...

Logiq - Hornbill drives better business decisions

News that your product champion is leaving a customer organization is always a blow to a vendor, especially when that person has pushed the...

SPOTLIGHT: Landmark - Rapid delivery and automation drives IT value

Landmark Information Group is the UK’s leading provider of legal products and data supply to the UK property market. During the second half of 2019,...

SPOTLIGHT: Wessex Water – Self-sufficient IT enablement

I first met Andy Gilbert in person at our Hornbill Insights event last year. Wessex Water had just wrapped up the final stage of their ITSM tool...

SPOTLIGHT: City of York Council – Taking ICT to the next level

This week I had a chat with Philippa Smith, at City of York Council, who kindly agreed to answer some questions about the progress they have made...

SPOTLIGHT: Toyota Motorsport GmbH

Toyota Motorsport GmbH is a unique high-performance testing and development facility located in the centre of Europe; in Cologne, Germany,...

Hornbill Service Manager improves IT performance at the Victoria & Albert Museum

I visited the Victoria & Albert Museum recently to record a short video with Grant Fettis (Change Manager) and Chris Nutt (IT Service Desk...

SPOTLIGHT: Waltham Forest Council - Unified Enterprise Service Management

Waltham Forest Council have been a long-standing Hornbill customer with an on-premise Supportworks deployment. Although the heavily customised...

SPOTLIGHT: Northumberland County Council

In June 2016, Lee Mcdermott visited the SITS event in London to look at the latest versions of ITSM solutions in the market. After reviewing several...

Crown Packaging - Modernizing Enterprise IT

Crown Packaging is the leader in metal packaging technology and the number one producer of food cans and metal vacuum closures in the world. In...

SPOTLIGHT: To Microsoft System Center Service Manager and Back Again

People will tell you “there is no such thing as a free lunch" and this story is such a great example of that. Paul and the team at Vinci PLC have...

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