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Hornbill is introducing some great new additions to its activity and appointment management to enhance its existing productivity features. A new...
Hornbill has introduced a great new feature to allow you to easily register your mobile devices against your Hornbill user account to provide a...
The Service Manager Boards are a great way of viewing, organizing, and managing your support requests. The requests on your Boards can be managed...
The Hornbill Service Portal is a great place for users to access the services that they subscribe and to report issues or look for information about...
Hornbill Service Manager offers the ability to both manually and automatically process incoming e-mails. This video provides an overview of how...
The Bulletins feature allow you to define Service specific announcements or news which will be shared with the subscribers of the Service on both...
When issues occur that my affect your users, the Hornbill Service Portal is a great place to publish these issues and to also provide possible...
Service Manager's Email Snippets gives uses a way of creating and sharing commonly used responses that can be inserted into any email communication...
Service Manager's Request Catalog lets you create different types of requests for each of the the Services that you provide. These can be published...
Keeping track of changes made to your assets can play an important part to helping the service desk. This could be anything from helping identify...
For each Service that you define in Service Manager, the likelihood is that there will be a different set of required information that you would...
A Service Manager Request is something that is commonly raised by or for an individual and then assigned to a team to fulfil that request. However,...
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