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Creating Unique Incident Forms Per Service

For each Service that you define in Service Manager, the likelihood is that there will be a different set of required information that you would like to capture and record.

The Service configuration makes it easy to change the available fields for the different request types that are available for a particular service. This could be changing the visibility of existing fields or adding your own custom fields.

James Ainsworth

Written by James Ainsworth

Managing requirements for the Hornbill family of applications