- Written by James Ainsworth on Mar 17, 2016
Keeping track of changes made to your assets can play an important part to helping the service desk. This could be anything from helping identify issues that may have resulted as part of a change in the environment to providing asset management with a history of ownership.
From each asset a history log can be accessed which shows all of the changes make to any of the associated fields. A search option lets you focus on the changes made to an individual field over time. Each entry is stamped with the person that made the change and the date and time that it occurred. Automated updates are also differentiated from manual updates.