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Collaborating with co-workers goes far beyond just typing messages back and forth. This video covers a number of options that you have available to...
Hornbill has introduced some new features and functionality to help support your release management process. Easily group together changes and...
Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to...
Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk. From the Service Portal a customer can...
This new feature allows you to control who is available for request assignment. There may be cases where a manager or other user would like to be...
Service Manager has extended its Service Level Management features to include new Corporate and Service Based SLAs, giving you more options to...
Using Checklists within a task is a great way to manage key aspects of a task that need to be completed. These checklists can be created on any...
When supporting external organizations there is often a primary contact or manager that requires access to not just their own requests, but all the...
To help create and manage your process workflows, Hornbill provides options for copying and reusing your workflow configurations between your...
In Service Manager, we have provided some new additions to our Customer Feedback feature. On closure of a request a customer can now be presented...
When assigning either or new request or re-allocating an existing request, knowing who is currently available can help make those decisions on who...
Hornbill introduces its new Configuration Manager app. Configuration Manager extends out the features of Service Manager by providing additional...
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