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For any service that you provide for your customers, it is important that when issues are raised or requests submitted these are assigned to the...
The Hornbill Shared Mailboxes offer a great way for teams of users to interact with emails that are received into a generic mailbox such as a...
Hornbill’s Document Manager can be accessed as part the Hornbill Mobile client to ensure that you have your documents on hand wherever you are....
Authorisations can be easily added to any part of your Change Process. The Hornbill workflow designer puts you in control of your process, letting...
Hornbill’s reporting includes a number of options for constructing visual and informative displays of both historical and current information. These...
Service owners can easily provide access to services through the Service Subscription. Service Subscriptions allow you to make a service available...
Information from a file attachment can be an important part of investigating an issue. A screen shot can bring instant clarity to an issue or a log...
The reference numbers on an incident may at first seem like a simple number that works its way upward as new requests are raised. However, in...
The Co-worker list is a shared company directory of all of the users in Hornbill. This gives any user easy access to information such as email...
One of the powerful aspects of Hornbill is the ability to configure and customise through simple settings. By using the Hornbill Administration,...
There are a number of ways to create accounts to enable your users to securely sign-in to Hornbill. Hornbill Administration starts off with the...
Hornbill's Document Manager includes a built-in document editor for the creation and editing of your documents stored in your Hornbill cloud. The...
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