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The provision of workarounds and resolution information on problem and known error records are a great way to feed potential solutions into Incident...
When fulfilling a change request, there is often a need to split the workload between multiple people or teams. On a process driven change it is...
In this video, we have a look at the latest release of Hornbill Mobile for Android. Hornbill Mobile is now available in the Play Store as a native...
Document Collections is a great new feature in Hornbill’s Document Manager that helps you easily organize your documents. Unlike folders that you...
Often, people working on the Service Desk find themselves looking through long lists of potentially hundreds of requests. This presents them with...
The capturing of information when raising a request on the Service Desk is an important part to helping drive the request’s life cycle through to...
For any request being managed by the Service Desk there may be the need to include files or documents to help progress that request. This may...
Where the organisation structure is a logical layout of your company, the Sites feature lets you capture the physical location of your different...
The organisation’s structure is the foundation to every business. The creation of divisions, departments and teams are the building blocks for any...
Every Hornbill user has a number of options around the information that they wish to capture and share about themselves. This information makes up...
Hornbill Service Manager offers a mobile app that gives IT Support staff access to the Service Desk wherever they are. View and update Incidents,...
Unlike Hornbill Workspaces which are more structured forums for collaboration, Conversations are private discussions between one or more of your...
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