Hornbill Blog

Be the change you so desperately seek!

I love the idea of this quote, attributed to the wise man Mahatma Gandhi this simple quote is profound because it strikes right at the heart of human behavior.   In every part of our lives, there is change, and most of it is outside of our control;...


Why do people struggle to follow processes?

Many a great manager has asked themselves the time-honored question; How do you make people follow procedures and not miss things?  Having more or less documented the processes, and having put them into your knowledge base tool, and having created...


Working at 37,000 feet with Hornbill

I was flying to Orlando today heading over to Fusion 2017 and it turns out that Virgin Atlantic now have Wifi on board.  The last time I used Wifi on a plane was on a domestic flight in the US where the technology was based on ground-to-air...


Exactly Why do ITSM Vendors Lead with ITIL?

I was inspired to write this article on the back of a question asked on the Back2ITSM community by William Goddard which was... When an ITSM vendor leads with ITIL process, how does that make you feel? I think the answer to the question is obvious,...


Innovation: Insanity and the Fear of Change

They say that the definition of insanity is doing the same thing over and over again and expecting different results. If that is indeed the case, you could say that many of the things that we do in our lives are insane. How many people go to work...


Innovation: The Hornbill Hackathon and are innovation days right for you?

After being inspired by a talk from Dan Pink about staff motivation, I introduced the already tried and tested concept of a 24-hr innovation day to Hornbill. The first Hornbill Hackathon was held back in July 2011 and as I write this we have...


Innovation: Customers don’t always know what they need until you show it to them

There is an old saying that goes something like “the customer is always right” and if you follow that principle you cannot really go too far wrong, do what your customer wants you to and you will have a happy customer that will spend money with...


Innovation: Why does Innovation matter?

Around seven years ago I took a long hard look at our business, our products and the Service Desk tools market. I was trying to make sense of why it was progressively getting more difficult to differentiate.  This was a time when there were 100’s of...


Hornbill signs Bittercreek as a Strategic Solution Partner

Back in February 2017 I announced the launch of our Global Partner Program and I am pleased to announce today that we have signed Bittercreek Technology, Inc. as a Strategic Solution Partner in North America.  Bittercreek are based in Salt Lake...


Hornbill signs Manag-E as a Strategic Solution Partner

In line with a recent announcement I made launching our Global Partner Program, I am excited to announce that Manag-E, a ITSM solutions company based in Norway, has signed up with Hornbill as one of our Strategic Solution Partners to help expand our...

Latest Posts

  • We are getting ready for INSIGHTS 19

    Feb 12, 2019
    News Item

    I am excited to tell you that we have been busy at Hornbill, planning and organizing our next annual conference, INSIGHTS 19. This event is the highlight of our year at Hornbill, as we create it for our community. It brings our customers, prospects,...

  • Love me Tender

    Jan 22, 2019
    Collaborative Service Management

     Although Elvis Presley and Vera Matson were given the credit, the principal writer of “Love me tender” was Ken Darby. At the time, Elvis’ publishing deal demanded that writers concede 50% of the credit for the song if they wanted Presley to record...

  • Be the change you so desperately seek!

    Sep 23, 2018
    Blog Posts

    I love the idea of this quote, attributed to the wise man Mahatma Gandhi this simple quote is profound because it strikes right at the heart of human behavior.   In every part of our lives, there is change, and most of it is outside of our control;...

  • Why do people struggle to follow processes?

    Aug 27, 2018
    Blog Posts

    Many a great manager has asked themselves the time-honored question; How do you make people follow procedures and not miss things?  Having more or less documented the processes, and having put them into your knowledge base tool, and having created...

  • Release Roundup - Customer Feedback

    Jul 30, 2018
    Release Roundup

    Hornbill is deployed using Continuous Delivery, and this means we typically make multiple incremental releases every week. As well as providing essential fixes, we also release new features as and when they become available. To supplement the more...

Subscribe to our mailing list and keep up with our latest software updates.