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The impact of COVID-19 has fundamentally shifted the way organizations and businesses operates and investing in an effective self-service channel ...
A couple of weeks ago, I caught up with Marc Littlefair, IT Services Manager at BTG Plc, to follow up on the excellent session he delivered at ...
I attended an excellent session yesterday at the University of Oxford, which was organized by itSMF UK and the Service Transition SIG. The topic for...
I love the idea of this quote, attributed to the wise man Mahatma Gandhi this simple quote is profound because it strikes right at the heart of...
Many a great manager has asked themselves the time-honored question; How do you make people follow procedures and not miss things? Having more or...
I was flying to Orlando today heading over to Fusion 2017 and it turns out that Virgin Atlantic now have Wifi on board. The last time I used Wifi...
I was inspired to write this article on the back of a question asked on the Back2ITSM community by William Goddard which was... When an ITSM vendor...
They say that the definition of insanity is doing the same thing over and over again and expecting different results. If that is indeed the case,...
After being inspired by a talk from Dan Pink about staff motivation, I introduced the already tried and tested concept of a 24-hr innovation day to...
There is an old saying that goes something like “the customer is always right” and if you follow that principle you cannot really go too far wrong,...
Around seven years ago I took a long hard look at our business, our products and the Service Desk tools market. I was trying to make sense of why it...
Back in February 2017 I announced the launch of our Global Partner Program and I am pleased to announce today that we have signed Bittercreek...
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