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Innovation: Customers don’t always know what they need until you show it to them

There is an old saying that goes something like “the customer is always right” and if you follow that principle you cannot really go too far wrong, do what your customer wants you to and you will have a happy customer that will spend money with...


Innovation: Why does Innovation matter?

Around seven years ago I took a long hard look at our business, our products and the Service Desk tools market. I was trying to make sense of why it was progressively getting more difficult to differentiate.  This was a time when there were 100’s of...


Hornbill signs Bittercreek as a Strategic Solution Partner

Back in February 2017 I announced the launch of our Global Partner Program and I am pleased to announce today that we have signed Bittercreek Technology, Inc. as a Strategic Solution Partner in North America.  Bittercreek are based in Salt Lake...


Hornbill signs Manag-E as a Strategic Solution Partner

In line with a recent announcement I made launching our Global Partner Program, I am excited to announce that Manag-E, a ITSM solutions company based in Norway, has signed up with Hornbill as one of our Strategic Solution Partners to help expand our...


Hornbill is launching its Global Partner Program

At the beginning of 2015 Hornbill launched Hornbill Service Manager, a Collaborative Enterprise Service Management solution that brings something fresh, innovative and new to the ITSM and ITIL solution market.  Our technology is intuitive, modern...


Service Level Management

Service Manager has extended its Service Level Management features to include new Corporate and Service Based SLAs, giving you more options to provide different Service Levels based on conditions such as priority, customer, site, and more. A new...


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At Hornbill we love innovation, its our driving force and we love doing it.  Innovation is not just about creating your own innovative technologies its also about knowing a good partner when you see one.  Around three years ago we completely rebuilt...


Day one of itSMF UK Conference

It’s always great to catch up with a customer, especially when it’s a progressive Service Delivery Manager like Adam Haylock from Aylesbury Vale District Council.  Adam and I got together shared a beer and captured some video on our thoughts on the...