Hornbill Blog

Gerry Sweeney

Recent Posts

We are getting ready for INSIGHTS 19

I am excited to tell you that we have been busy at Hornbill, planning and organizing our next annual conference, INSIGHTS 19. This event is the highlight of our year at Hornbill, as we create it for our community. It brings our customers, prospects,...


Be the change you so desperately seek!

I love the idea of this quote, attributed to the wise man Mahatma Gandhi this simple quote is profound because it strikes right at the heart of human behavior.   In every part of our lives, there is change, and most of it is outside of our control;...


Why do people struggle to follow processes?

Many a great manager has asked themselves the time-honored question; How do you make people follow procedures and not miss things?  Having more or less documented the processes, and having put them into your knowledge base tool, and having created...


SPOTLIGHT: Waltham Forest Council - Unified Enterprise Service Management

Waltham Forest Council have been a long-standing Hornbill customer with an on-premise Supportworks deployment. Although the heavily customised solution worked for IT, the team needed to expand their service delivery beyond IT into HR and a number of...


Working at 37,000 feet with Hornbill

I was flying to Orlando today heading over to Fusion 2017 and it turns out that Virgin Atlantic now have Wifi on board.  The last time I used Wifi on a plane was on a domestic flight in the US where the technology was based on ground-to-air...


Exactly Why do ITSM Vendors Lead with ITIL?

I was inspired to write this article on the back of a question asked on the Back2ITSM community by William Goddard which was... When an ITSM vendor leads with ITIL process, how does that make you feel? I think the answer to the question is obvious,...


SPOTLIGHT: To Microsoft System Center Service Manager and Back Again

People will tell you “there is no such thing as a free lunch" and this story is such a great example of that.  Paul and the team at Vinci PLC have been on a bit of a Service Management journey over the last three or so years, having previously used...


SPOTLIGHT: Leica Microsystems Unifies Global Service Management with Hornbill

One of the best things about my job is getting the opportunity to work with great companies who are doing interesting things, and at Hornbill I am really blessed to have such a pro-active community of customers that are willing to share and be part...


SPOTLIGHT: London Borough of Brent Embraces a Shared Service Culture

We have worked with the team over at London Borough of Brent for a good number of years now.  Back in 2016 they transitioned from an on-premise Supportworks deployment to Hornbill Service Manager in the cloud as their service management solution. I...


SPOTLIGHT: Secure Trust Bank has Enterprise Service Management Success

A recent post on our community forums inspired me to follow up with one of our community members called Dan and write this article.  I love it when our customers get value from what we do here at Hornbill, so when I read this comment I just had to...

Latest Posts

  • We are getting ready for INSIGHTS 19

    Feb 12, 2019
    News Item

    I am excited to tell you that we have been busy at Hornbill, planning and organizing our next annual conference, INSIGHTS 19. This event is the highlight of our year at Hornbill, as we create it for our community. It brings our customers, prospects,...

  • Love me Tender

    Jan 22, 2019
    Collaborative Service Management

     Although Elvis Presley and Vera Matson were given the credit, the principal writer of “Love me tender” was Ken Darby. At the time, Elvis’ publishing deal demanded that writers concede 50% of the credit for the song if they wanted Presley to record...

  • Be the change you so desperately seek!

    Sep 23, 2018
    Blog Posts

    I love the idea of this quote, attributed to the wise man Mahatma Gandhi this simple quote is profound because it strikes right at the heart of human behavior.   In every part of our lives, there is change, and most of it is outside of our control;...

  • Why do people struggle to follow processes?

    Aug 27, 2018
    Blog Posts

    Many a great manager has asked themselves the time-honored question; How do you make people follow procedures and not miss things?  Having more or less documented the processes, and having put them into your knowledge base tool, and having created...

  • Release Roundup - Customer Feedback

    Jul 30, 2018
    Release Roundup

    Hornbill is deployed using Continuous Delivery, and this means we typically make multiple incremental releases every week. As well as providing essential fixes, we also release new features as and when they become available. To supplement the more...

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