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Gerry Sweeney

Gerry Sweeney
Our CEO, Gerry Sweeney, founded Hornbill in 1995 and launched our very first product Supportworks, a Helpdesk tool used by IT teams. Gerry is an industry beacon for innovation, ensuring the Hornbill platform has the fastest release cycles to deliver the market with the latest in workflow automation, service management and collaboration.
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Recent Posts

The Power of Advocacy: Hornbill unveiled as G2 Leader

2020 has been a year unlike any other. One which has seen the market wake up from years of comparative inertia to invest in and adopt new technology to enable the exponential shift to the remote economy and digital transformation. Change is the new...


Remote Working Part 4: – Collaboration Tools, Systems and Employee Business Value Metrics

In Part 3, my goal was to give you a sense of what I thought were some of the key management practices that would need to change and why. In this article I am going to address the challenges to making organisational-wide remote working productive in...


SPOTLIGHT: Landmark - Rapid delivery and automation drives IT value

Landmark Information Group is the UK’s leading provider of legal products and data supply to the UK property market. During the second half of 2019, the IT team implemented Hornbill to centralize and automate their service management processes to...


Remote Working Part 3: – Key management practices that must change

In Part 2, I tabled the idea that a transition to remote working will be difficult for many organizations, because I think it’s very important to recognize and deal with the challenges instead of just focusing on the many positives of remote...


Remote Working Part 2: – The “New Normal” is unlikely to happen for most organizations!

In Part 1, I introduced the idea that Remote Working seems simple, and this could be the new normal for many organizations who have a workforce made up of knowledge workers.  When the lockdown for COVID-19 kicked in, all businesses had to adapt and...


Remote Working Part 1: Is working from home really this simple?

On March 23rd 2020, I put out a general company communication that *all* staff should work from home with immediate effect, and until further notice – a communication I never envisaged I would ever put out at Hornbill.


Coronavirus – Remote working and Collaboration

Whilst people argue whether government responses to delay the spread of COVID-19 have been adequate, any measures that are being implemented now, will undoubtedly be escalated during the coming weeks, as countries try to flatten the peak of...


We are getting ready for INSIGHTS 19

I am excited to tell you that we have been busy at Hornbill, planning and organizing our next annual conference, INSIGHTS 19. This event is the highlight of our year at Hornbill, as we create it for our community. It brings our customers, prospects,...


Be the change you so desperately seek!

I love the idea of this quote, attributed to the wise man Mahatma Gandhi this simple quote is profound because it strikes right at the heart of human behavior.   In every part of our lives, there is change, and most of it is outside of our control;...


Why do people struggle to follow processes?

Many a great manager has asked themselves the time-honored question; How do you make people follow procedures and not miss things?  Having more or less documented the processes, and having put them into your knowledge base tool, and having created...