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Gerry Sweeney

Gerry Sweeney
Our CEO, Gerry Sweeney, founded Hornbill in 1995 and launched our very first product Supportworks, a Helpdesk tool used by IT teams. Gerry is an industry beacon for innovation, ensuring the Hornbill platform has the fastest release cycles to deliver the market with the latest in workflow automation, service management and collaboration.
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Recent Posts

Working at 37,000 feet with Hornbill

I was flying to Orlando today heading over to Fusion 2017 and it turns out that Virgin Atlantic now have Wifi on board.  The last time I used Wifi on a plane was on a domestic flight in the US where the technology was based on ground-to-air...


Exactly Why do ITSM Vendors Lead with ITIL?

I was inspired to write this article on the back of a question asked on the Back2ITSM community by William Goddard which was... When an ITSM vendor leads with ITIL process, how does that make you feel? I think the answer to the question is obvious,...


SPOTLIGHT: To Microsoft System Center Service Manager and Back Again

People will tell you “there is no such thing as a free lunch" and this story is such a great example of that.  Paul and the team at Vinci PLC have been on a bit of a Service Management journey over the last three or so years, having previously used...


SPOTLIGHT: Leica Microsystems Unifies Global Service Management with Hornbill

One of the best things about my job is getting the opportunity to work with great companies who are doing interesting things, and at Hornbill I am really blessed to have such a pro-active community of customers that are willing to share and be part...


SPOTLIGHT: London Borough of Brent Embraces a Shared Service Culture

We have worked with the team over at London Borough of Brent for a good number of years now.  Back in 2016 they transitioned from an on-premise Supportworks deployment to Hornbill Service Manager in the cloud as their service management solution. I...


SPOTLIGHT: Secure Trust Bank has Enterprise Service Management Success

A recent post on our community forums inspired me to follow up with one of our community members called Dan and write this article.  I love it when our customers get value from what we do here at Hornbill, so when I read this comment I just had to...


INTEGRATION: Hornbill Open Integration Approach

When I first conceived our Hornbill Platform I knew that the key to being successful was the ease in which it could be made to interoperate with other systems.  In theory, the Hornbill Platform could be used to implement pretty much any business...


INTEGRATION: Integration with HP Operations Orchestration

In my last article in my integration series I talked about our integration with MS Orchestrator, and when investigating these tools we found another very similar tool called HP Operations Orchestration (or HP OO for short) which is described by...


INTEGRATION: Integrating with Microsoft Power BI

Although we provide powerful analytics, dashboards and reporting capabilities built into the Hornbill Platform, that capability only caters for reporting on data held within Hornbill.  We know that customers often need to report across data sets...


INTEGRATION: Integrating with Microsoft System Center Orchestrator

In a previous article, I talked about Hornbills iBridge which is our solution for integrating with other cloud solutions.  The iBridge can also be used to integrate with some on premise systems too but as we build the integrations for the iBridge...