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Gerry Sweeney

Gerry Sweeney
Gerry founded Hornbill in 1995 and has been responsible for the architecture, design, and planning of the products and technologies that form the core of Hornbill's solutions today.
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Recent Posts

INTEGRATION: Hornbill Open Integration Approach

When I first conceived our Hornbill Platform I knew that the key to being successful was the ease in which it could be made to interoperate with other systems.  In theory, the Hornbill Platform could be used to implement pretty much any business...


INTEGRATION: Integration with HP Operations Orchestration

In my last article in my integration series I talked about our integration with MS Orchestrator, and when investigating these tools we found another very similar tool called HP Operations Orchestration (or HP OO for short) which is described by...


INTEGRATION: Integrating with Microsoft Power BI

Although we provide powerful analytics, dashboards and reporting capabilities built into the Hornbill Platform, that capability only caters for reporting on data held within Hornbill.  We know that customers often need to report across data sets...


INTEGRATION: Integrating with Microsoft System Center Orchestrator

In a previous article, I talked about Hornbills iBridge which is our solution for integrating with other cloud solutions.  The iBridge can also be used to integrate with some on premise systems too but as we build the integrations for the iBridge...


INTEGRATION: HORNBILL IBRIDGE - CONNECTING THE CLOUD

Following on from my previous post Not All Integrations/Automations Are Made Equal I want to share with you how we tackled the problem of esoteric and unmaintainable integrations for our customers.  I felt very strongly that non-technical business...


INTEGRATION: AVOIDING THE IT AUTOMATION TRAP

  An important part of creating a technology solution is to be able to recognise the business problem you are trying to solve. The first thing to ask is why do you want to automate? There are some compelling answers to this question. You can save...


INTEGRATION: Business Application and IT Automation

At the beginning of 2017 we decided to introduce a development theme to focus on IT and Business Systems automation.  As I was investigating what we needed to do I very quickly realised there was a lot of conflicting terminology so our starting...


Innovation: Customers don’t always know what they need until you show it to them

There is an old saying that goes something like “the customer is always right” and if you follow that principle you cannot really go too far wrong, do what your customer wants you to and you will have a happy customer that will spend money with...


Innovation: Why does Innovation matter?

Around seven years ago I took a long hard look at our business, our products and the Service Desk tools market. I was trying to make sense of why it was progressively getting more difficult to differentiate.  This was a time when there were 100’s of...


Security: Big News in the UK today - NHS hit with Cyber-Attack

I was watching with interest today how the media reported this story, the dramatisation of the story manifested in statements put out on national news would lead you to believe that there is some international conspiracy somehow linked to the NSA,...