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Hornbill Service Manager offers the ability to both manually and automatically process incoming e-mails. This video provides an overview of how...
The Bulletins feature allow you to define Service specific announcements or news which will be shared with the subscribers of the Service on both...
When issues occur that my affect your users, the Hornbill Service Portal is a great place to publish these issues and to also provide possible...
Service Manager's Email Snippets gives uses a way of creating and sharing commonly used responses that can be inserted into any email communication...
Service Manager's Request Catalog lets you create different types of requests for each of the the Services that you provide. These can be published...
Keeping track of changes made to your assets can play an important part to helping the service desk. This could be anything from helping identify...
For each Service that you define in Service Manager, the likelihood is that there will be a different set of required information that you would...
While notifications are a great way to keep up to date, sometimes too much of a good thing takes away from the value. Hornbill gives you control of...
A Service Manager Request is something that is commonly raised by or for an individual and then assigned to a team to fulfil that request. However,...
Providing answers to frequently asked questions, or FAQs, is a great way to offer self-help knowledge to customers on the Hornbill Service Portal....
This week’s video introduces the new layout for the Hornbill Customer and Service Portals. Users are presented with a visual and easy to navigate...
The ability to find information is always an important aspect to any business. Where is that document? What was the reference number for that...
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