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Publishing FAQs

Providing answers to frequently asked questions, or FAQs, is a great way to offer self-help knowledge to customers on the Hornbill Service Portal.  Each Service has the option to create and publish documents which can be used for instructions or how-to videos on the questions most commonly asked of the Service Desk.  Not only does this help reduce the traffic directly into the Service Desk, but it gives a customer a place to visit again and again, whether it be to remind themselves how to do something or just to browse around for other helpful ideas.
 

James Ainsworth

Written by James Ainsworth

Managing requirements for the Hornbill family of applications