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Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk. From the Service Portal a customer can...
This new feature allows you to control who is available for request assignment. There may be cases where a manager or other user would like to be...
Using Checklists within a task is a great way to manage key aspects of a task that need to be completed. These checklists can be created on any...
When supporting external organizations there is often a primary contact or manager that requires access to not just their own requests, but all the...
To help create and manage your process workflows, Hornbill provides options for copying and reusing your workflow configurations between your...
In Service Manager, we have provided some new additions to our Customer Feedback feature. On closure of a request a customer can now be presented...
When assigning either or new request or re-allocating an existing request, knowing who is currently available can help make those decisions on who...
Hornbill introduces its new Configuration Manager app. Configuration Manager extends out the features of Service Manager by providing additional...
Hornbill is introducing some great new additions to its activity and appointment management to enhance its existing productivity features. A new...
Hornbill has introduced a great new feature to allow you to easily register your mobile devices against your Hornbill user account to provide a...
The Service Manager Boards are a great way of viewing, organizing, and managing your support requests. The requests on your Boards can be managed...
The Hornbill Service Portal is a great place for users to access the services that they subscribe and to report issues or look for information about...
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