Hornbill for Enterprise
Transform your customer experience with digital interaction and automated delivery.
Hornbill for IT
Get full visibility and control over IT services and the infrastructure that supports them
Hornbill for Automation
Empower people across your organization to automate the work they do every day.
Automate Customer Interactions
Quick filters added to Libraries List to show Libraries you own or are shared to the customer or employee portal.
Site Imports now allow the site manager, engineer and regional & area manager to be defined as part of the import.
A new job type has been added "Asset Import" that allows inventory items to be filtered and imported into Hornbill Asset Manager.
When building an automation flow that triggers an ITOM job it is now possible to trigger the job using the 'BPM Trigger' link.
The text editor has been updated to allow you to define the type of line ending for the file, Carriage Return / Linefeed or Linefeed.
Custom buttons can now be rearranged with drag and drop whilst editing.
It is now possible to view related projects from within a Service Manager request.
Project task dependencies have been added.
According to the 2022 State of the CIO survey, 46% of CIOs are pushing to increase operational efficiency (up from 34% in 2021). The pressure is on...
I see this explanation in one form or another everywhere. While it is true that many concepts in ESM have been proven and matured in the context of...
Customer Experience (CX) and Employee Experience (EX) are critical to business success We live in an experience economy. The experience that...