We won't rest until you're satisfied

Your customers rely on you to be there when they need you. Why would you expect any less from us?

Our support team is there to ensure your Hornbill experience is as smooth and trouble-free as possible. With over two decades of experience in designing and developing customer service solutions, we understand better than most what excellent service means.

We aim to keep our support as flexible as our products. As the products are so easy to use, we believe that paying for support should be optional. Of course, should you feel that you would like the assistance of Hornbill professionals there are several options available to you.

Essential

FREE

Success Plan Included in your subscription
  •  Critical Availability Support - 24 x 7 assistance via online reporting for critical service availability issues only
  •  Access to Hornbill Community Forums
  •  Access to Hornbill knowledge resources
  •  3 named contacts
  •  Access to open-source integration tools
  •  Access to Hornbill APIs

Premier

/ month

Billed annually

Everything in Essential +


  •  Hornbill Customer Support - formal Application Support for non-critical issues
  •  Defined Service Levels
  •  Up to 5 named contacts
  •  Dedicated Success Team
  •  Quarterly service delivery review
  •  Priority Incident report
  •  10 hours of Expert Services
  •  Multi-instance support
  • Also
  •  Enhance your plan further with Premier Plus:
  • • Preferential rates on further Expert Services when purchased with Success Plan

Concierge

/ month

Billed annually

Everything in Premier +


  •  Dedicated Product Specialist
  •  Weekly service delivery review
  •  Quarterly Success reviews
  •  100 hours of Expert Services
  •  Preferential rates on further Expert Services
  •  Up to 10 named contacts
  •  Development escalation priority
  •  Technical Account Manager
  •  General Administration
  •  Enhance your plan further with Concierge Plus:
  • • Preferential rates on further Expert Services when purchased with Success Plan