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  • Service Manager Boards and Access Control

    The Service Manager Boards are a great way of viewing, organizing, and managing your support requests. The requests on your Boards can be managed either manually or automatically using Hornbill's BPM engine.

    The new access control for Boards allows a Board Owner to manage who can see their Board and who has modification access to add, move, and remove requests. Both individuals and entire teams can be granted access.

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    Latest Posts

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.

    • Impact Assessments

      2017-12-02 00:59:54
      Feature Friday

      Capturing the impact of a change, an incident, or any other type of request can be crucial to determining how it is managed...

    • Creating Request Sub-statuses

      2017-11-20 04:59:33
      Feature Friday

      While working on an Incident Record you may want to provide a way to describe different scenarios that occur while this incident is open...