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  • Service Manager Boards and Access Control

    The Service Manager Boards are a great way of viewing, organizing, and managing your support requests. The requests on your Boards can be managed either manually or automatically using Hornbill's BPM engine.

    The new access control for Boards allows a Board Owner to manage who can see their Board and who has modification access to add, move, and remove requests. Both individuals and entire teams can be granted access.

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    Latest Posts

    • Hornbill iBridge for Linode

      2017-09-22 18:47:33
      Feature Friday

      Hornbill's iBridge is a great way to integrate with Linode, a cloud based solution for creating and managing virtual Linux servers...

    • Exactly Why do ITSM Vendors Lead with ITIL?

      2017-09-17 00:41:41
      Blog Posts

      The problem with niche markets like the ITSM space is there are different parties with different agendas and for the most part they are in direct conflict with each other...

    • Using WebHooks for Integration

      2017-09-16 18:23:16
      Feature Friday

      Web Hooks are a great way to integrate Hornbill with other applications. Web Hooks can send information to a HTTP Endpoint as soon as a record is created or updated, rather than relying on scheduled imports or the continually polling for data...