Customer Manager

Build relationships with your customers, manage contracts and provide support

About the app

About the app

Customer Manager is an intuitive app that centrally manages your service contracts, contacts, and users, cases, tasks, activities, and communications with your external customers. Know who your customers are, what support entitlement they have, track communications with each organization and contacts, creating a natural flow of information and work that keeps everyone informed and in the loop.

Customer Manager can be used stand-alone for simple support cases, requests or resolvable conversations. For more advanced service management needs, Customers Manager is integrated with Service Manager giving you the scope to provide more advanced service delivery capabilities to your team.

Key features

Expore all the great features that will improve the way you work.

  • Agile Working

    Bring a collaborative and effective way of working into your workplace.

  • Visual Drag and Drop Management of Work

    Simple interface which is easy to use.

  • Pre-integrated with Hornbill Apps and Platform features

    This app is already

  • Sharing

    Share boards with co-workers or teams to share ideas.

  • Collaboration

    Make working with your team simple.

  • Customizable

    Tailor the app to your organisations needs.

  • Visual Work Assignment

    Share document and upload for team members to see.

  • Attach Documents and Files

    Share document and upload for team members to see.

  • Track Timelines, History and Progress

    Make sure your projects are on budget.

Screengrabs

Hornbill Collaboration App
Hornbill Collaboration App
Hornbill Collaboration App
Hornbill Collaboration App
Hornbill Collaboration App
Hornbill Collaboration App