• DEMO
  • Email Routing Rule Templates

    Routing Rule Templates allow you to define default settings for requests that are automatically raised from an incoming email using our Routing Rule feature. Options such as the service, priority, and the team to assign it to can bet set.

    Multiple templates can be created and each template can be linked with one or more Routing Rules.

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    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...