Service management for manufacturers

Support people and operations to accelerate your journey into Industry 4.0
Manufacturing Solutions

Accelerate innovation with better service management

Enterprise automation streamlines routine support tasks across your organization to make more time for modernization.

Solving your challenges

Streamline maintenance to make more time for Industry 4.0 projects

Accelerate Industry 4.0

Manufacturing processes are well defined, but the support processes that surround them are often inefficient. With Hornbill's workflow orchestration you can quickly create support workflows to cover all support scenarios—removing waste to improve productivity.

Manage the lifecycle of smart assets

The IoT explosion

Industry 3.0 brought computers, electronics, and robots into production lines. Now, Industry 4.0 is bringing millions of smart devices onto factory floors. That means more connected assets to manage from procurement to retirement—with maintenance and support happening in between. Hornbill's asset management solution tracks them all, giving you visibility and insights to drive better operations and decision-making.

Support people on the factory floor

Mobile support

Support your people—wherever they are—with an easy-to-use mobile app for smartphones and tablets. Factory floor workers can get support and updates in seconds, giving them more time to focus on keeping the shop floor running.

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Hornbill is simple for users and technicians to use, but very powerful under the hood."

Support your factory floor

Support your factory floor

Keep productivity flowing

Give people on your factory floor instant mobile access to the support, information, and knowledge they need. When an issue is impacting production they can get help in seconds—with how-to knowledge, real-time collaboration with peers, or immediate escalation to an engineer. All accessible on a smartphone or tablet.

Support people everywhere else

Support people everywhere else

Unified enterprise service management

Hornbill ESM brings all your corporate services together into a single service portfolio—presented to your employees as a unified service portal. If they need help from HR, IT, Facilities, or any other team, they can find it in one place. Behind-the-scenes, flexible workflow automation powers service delivery so that each team can streamline their own operations and get more done.

Funding IT investments in 2022 and beyond

A new approach for a new pace of business

Modern ESM tech for manufacturers

True cloud ESM technology

True cloud ESM technology

Zero app management overheads mean you can focus on service excellence. Because you're already busy enough.

Elastic licensing

Elastic licensing

Add or remove users whenever you want—without renegotiation contracts. It only takes a few minutes.

Stress-free upgrade

Stress-free ESM upgrade

Continuous delivery means regular new features—automatically applied. No more upgrade projects. No disruptions.

Changing the future of work

Imagine a future free from routine work

The future of work isn't about how people work—it's about what people work on. Let enterprise automation look after repetitive work so your people can focus on engaging projects that energize them.

Hornbill makes it easy to structure and automate work. Anyone can do it.

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Why we love hornbill…

All your tasks managed expertly in a single platform."


Safe path to success. Guided by experts.

ESM journey workshop

We’ll help you to decide on the best approach to solve your biggest business problems first, prove the value of ESM, and create unstoppable momentum on your journey to a winning enterprise-wide ESM program.
ESM journey workshop

Set up priority capabilities

Our experienced consultants will help you set up the Hornbill solution to solve your priority challenges, cover the initial scope, and drive rapid user adoption. Choose your own blend of in-house and consultancy to support your journey.

Push forward with your roadmap

We’re here to help you get up and running fast, but also to guarantee your long-term success. We stick with our customers because ESM is a journey not a project. Expect regular check-ins, product updates, and new content to help you on your way.
Push forward with your roadmap
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Our Hornbill journey…

Hornbill has saved us time and effort with simplification and automation of processes.”

Analysts love us...

G2 Enterprise Leader
Capterra 4.7 Stars
Capterra shortlist
GetApp Category leaders
GetApp 4.5 Stars

Got a question?

Chat with a solutions expert today.
Start your journey today and see measurable results in under 90 days.