Service management for manufacturers
Solving your challenges
Streamline maintenance to make more time for Industry 4.0 projects
Manufacturing processes are well defined, but the support processes that surround them are often inefficient. With Hornbill's workflow orchestration you can quickly create support workflows to cover all support scenarios—removing waste to improve productivity.
Manage the lifecycle of smart assets
Industry 3.0 brought computers, electronics, and robots into production lines. Now, Industry 4.0 is bringing millions of smart devices onto factory floors. That means more connected assets to manage from procurement to retirement—with maintenance and support happening in between. Hornbill's asset management solution tracks them all, giving you visibility and insights to drive better operations and decision-making.
Support people on the factory floor
Support your people—wherever they are—with an easy-to-use mobile app for smartphones and tablets. Factory floor workers can get support and updates in seconds, giving them more time to focus on keeping the shop floor running.
Support your factory floor
Keep productivity flowing
Give people on your factory floor instant mobile access to the support, information, and knowledge they need. When an issue is impacting production they can get help in seconds—with how-to knowledge, real-time collaboration with peers, or immediate escalation to an engineer. All accessible on a smartphone or tablet.
Support people everywhere else
Unified enterprise service management
Hornbill ESM brings all your corporate services together into a single service portfolio—presented to your employees as a unified service portal. If they need help from HR, IT, Facilities, or any other team, they can find it in one place. Behind-the-scenes, flexible workflow automation powers service delivery so that each team can streamline their own operations and get more done.
Modern ESM tech for manufacturers
True cloud ESM technology
Zero app management overheads mean you can focus on service excellence. Because you're already busy enough.
Elastic licensing
Add or remove users whenever you want—without renegotiation contracts. It only takes a few minutes.
Stress-free upgrade
Continuous delivery means regular new features—automatically applied. No more upgrade projects. No disruptions.
Changing the future of work
Imagine a future free from routine work
The future of work isn't about how people work—it's about what people work on. Let enterprise automation look after repetitive work so your people can focus on engaging projects that energize them.
Hornbill makes it easy to structure and automate work. Anyone can do it.
Safe path to success. Guided by experts.
ESM journey workshop
Set up priority capabilities
Push forward with your roadmap
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