Hornbill has drawn on decades of experience in ITSM, ITIL and other service management frameworks to provide modern collaborative technology that offers a more intuitive and simpler way to adopt and adapt best-practice. Hornbill Service Manager combines powerful business process automation and orchestration capabilities, with a graphical business process designer to simplify configuration of ITSM processes. Users can complete tasks and process steps without having to understand the complexities of the process itself, and stakeholders have immediate access to status and progress information, wherever they are. Workflow drives automation and task orchestration enables people to interact, allowing processes to be streamlined, reviewed and continuously improved.
Hornbill Service Manager enables you to capture valuable IT knowledge simply from conversations, ensuring that critical information is retained, shared and augmented over time. Knowledge is captured, refined and ultimately sanctioned through the process of collaboration, with entire teams providing expertise and consensus Capturing 'on-the-job' experience and making it available, gives service delivery teams a trusted, complete, and accurate source of information for rapid decision making. And of course, valuable knowledge isn’t lost when team members leave, as their battle-tested know-how can be passed on to others.
The use of collaborative workspaces enables team members to easily find and connect subject matter experts around the globe and ‘tap in’ to federated knowledge and expertise regardless of location. Hornbill enables individuals and disparate teams to communicate and collaborate in any language, through real-time translation capabilities that facilitate conversations in the language of choice for the user. Designed for mobile teams - You and your colleagues are not always at your desk so it is essential that team members are notified and take action, wherever they are ensuring they are able to drive processes forward and view, update, reassign and authorize requests and activities from a mobile device while on the move.
Switching focus from ‘keeping the lights on’ to innovation and proactive service delivery is difficult transition for any IT group to make. IT groups that cling to a traditional operational approach, with metrics centred on management of failures, face stiff competition from a growing number of third party service providers. As businesses demand an ever increasing number of services, faster delivery and tighter cost control, IT groups must look for more innovative ways to eliminate low-value IT interactions and create capacity for initiatives that deliver real business value. With Hornbill Service Manager, IT groups can provide faster resolution, prioritize work that’s most important to the business, and communicate how improvements to IT services relate to delivering better outcomes.
Purchasing, deploying, and using an ITSM solution has never been so quick, simple and cost effective. Every customer receives a free “switch on” service that provides the configuration needed to get you integrated with Single Sign-On (Single Sign On), to bring in your users, customers and IT assets; ready to raise requests to support your entire estate. Hornbill’s free service will have you and running the same day with no fuss, complex installs, or expensive consultancy services. The simplicity of deploying new modules means that you only add functionality when you need it. Modular design and role based security enables you to deploy different modules to different users, so you only pay only for what you need. And with the Hornbill App Store, it’s all available with a click.
Like the idea of not having to upgrade and maintain your Hornbill solution? With Hornbill delivering continuous software updates that automatically upgrade your applications, with no loss of service, and your customizations will always be maintained. You’ll always be on the latest version, and our experts will further enhance your productivity by tuning the service, resolving issues, and maintaining our infrastructure to deliver the highest level of performance and security of your data. Complex upgrades and being stuck on old software versions are now a thing of the past.
Collaborative ITSM is now available in G-Cloud 8.
Hornbill Service Manager is available in the latest iteration of the UK government’s cloud procurement framework, G-Cloud 8, through the Digital Marketplace.
Hornbill Service Manager offers a shorter time to value, with a simpler and more intuitive way to adopt and deploy best practice through Collaborative ITSM.See More
We offer a free implementation service called Switch-On which gets you integrated with Single-Sign-on, brings in your users and customer information as well as getting Hornbill applications and business processes configured, getting you up and running the same day with no fuss, no complicated or expensive installs and no need to find budget for consultancy services.