A challenge with configuration management databases can be the sheer volume of configuration items (CIs). Configuration Manager allows you to select which configuration items you have under policy. These "In Policy" CIs will be those that have a significant value within your infrastructure, whether it be of financial or operational importance you can focus on the CIs that your organisation depends on.
Using Hornbill Configuration Manager's CI Explorer, relationships and dependencies between CIs can be visualized and easily updated. At a glance, have an understand of the potential impact an off-line service or asset may have.
Installing Hornbill's Configuration Manager instantly provides the CI Explorer to requests, assets, and services, giving the support teams another tool for investigating issues and helping find resolutions faster.
We offer a free implementation service called Switch-On which gets you integrated with Single-Sign-on, brings in your users and customer information as well as getting Hornbill applications and business processes configured, getting you up and running the same day with no fuss, no complicated or expensive installs and no need to find budget for consultancy services.