• Visibility of Updates

    This week's Feature Friday video takes you through the options to manage the visibility of updates made to an incident.

    In a collaborative service desk it is important to communicate and share updates and the progress of a incident. It is equally important to make sure that the updates are relevant to the audience reading them.

    Service Manager can help control which updates are made available to the customer to help get them up and running without drowning them in unnecessary information. At the same time the support staff can collaborate on an issue either with the customer or in privacy with their team.



    Latest Posts

    • Hornbill iBridge for Linode

      2017-09-22 18:47:33
      Feature Friday

      Hornbill's iBridge is a great way to integrate with Linode, a cloud based solution for creating and managing virtual Linux servers...

    • Exactly Why do ITSM Vendors Lead with ITIL?

      2017-09-17 00:41:41
      Blog Posts

      The problem with niche markets like the ITSM space is there are different parties with different agendas and for the most part they are in direct conflict with each other...

    • Using WebHooks for Integration

      2017-09-16 18:23:16
      Feature Friday

      Web Hooks are a great way to integrate Hornbill with other applications. Web Hooks can send information to a HTTP Endpoint as soon as a record is created or updated, rather than relying on scheduled imports or the continually polling for data...