• DEMO
  • Sites

    Where the organisation structure is a logical layout of your company, the Sites feature lets you capture the physical location of your different offices.

    The sites can be used in a number of areas within Hornbill including associating users to their primary location. Applications such as Service Manager can use site to locate assets and analyse Service Desk requests to see high impact locations.

    Sites can be manually added or a simple import can be used where a large number of sites exist. Whether it is a couple of sites within a city or hundreds of sites around the globe this feature helps manage the whereabouts of offices, staff, assets, and more.

    Categories

    Latest Posts

    • Automating SLA Selection

      2018-01-13 04:50:56
      Feature Friday

      For each service that you offer, you may find that you need to provide multiple Service Level Agreements...

    • Security: Meltdown and Spectre

      2018-01-04 16:39:32
      Security

      Meltdown and Spectre exploit critical vulnerabilities in modern processors. These hardware bugs allow programs to steal data which is currently processed on the computer.

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.