• DEMO
  • Sites

    Where the organisation structure is a logical layout of your company, the Sites feature lets you capture the physical location of your different offices.

    The sites can be used in a number of areas within Hornbill including associating users to their primary location. Applications such as Service Manager can use site to locate assets and analyse Service Desk requests to see high impact locations.

    Sites can be manually added or a simple import can be used where a large number of sites exist. Whether it is a couple of sites within a city or hundreds of sites around the globe this feature helps manage the whereabouts of offices, staff, assets, and more.

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    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...